Best Power Wheelchair has partnered with SureBright to offer our customers the option to purchase extended warranty protection plans when buying a new electric wheelchair, mobility scooter, lift chair, hospital bed, or other mobility equipment products.


Keep your purchase protected after the manufacturer's warranty expires with a plan from SureBright.


The SureBright Protection Plan begins when the manufacturer’s warranty ends.


Get peace of mind and protect your mobility equipment against mechanical or electrical breakdowns, wear and tear, and those caused by a power surge.

Just add a plan while shopping and we’ll email you your contract – no receipts or paperwork needed.


An extended warranty must be bought with the new product only. You can not purchase the SureBright warranty on used equipment or products bought from other stores. 

When filing a claim with SureBright, you will simply need to provide either your contract ID, email address or another identifying piece of information.

 

How it Works


STEP 1
  • File a claim
STEP 2
  • We may ask you to return the product and send you a new item.
STEP 3
  • Once approved, you'll be routed to the appropriate service network for repair.

Frequently Asked Questions

Why should I add SureBright protection?

SureBright provides peace of mind with added protection for the mobility aids or durable medical equipment that you will use daily. SureBright offers an affordable, stress-free protection plan so your product is covered, even after the manufacturer's warranties expire.

Can I purchase the extended warranty later, after I bought my product?

No. The extended warranty must be bought together with the product at the same time. 

What is covered under the SureBright Breakdown and Accidental Damage Plans?

Protection against structural issues such as frame breakage, separation of joints or welds, malfunctioning hinges or mechanisms in key parts of the scooter. Protection against seat upholstery damage, including seam separation, slippage, rips, tears, loss of spring resiliency of backs and cushions, etc.

Comprehensive coverage for damage due to power surges. Product replacement or price reimbursement if we are unable to repair it.

What information do customers receive after buying a warranty?

After purchasing an extended warranty for your mobility equipment from BestPowerWheelchair.com, you'll receive a welcome email from SureBright containing all the necessary information. This includes your complete terms and conditions, warranty contract number, step-by-step claim filing instructions, and 24/7 customer care contact information. 

You will also receive a Customer Portal login, allowing you to access all this information at any time, check coverage details, file claims, and track any active cases. 

What do I need to provide when filing a claim?

To start a claim with SureBright, you will simply need to provide either your contract ID, email address or another identifying piece of information.