Looking for answers about power wheelchairs?
Best Power Wheelchair has compiled a list of frequently asked questions from our customers.
Read our FAQ below to help you choose, buy, and maintain your electric wheelchair. From understanding specs and features to look for, to comparing models, costs, warranties, and maintenance. Get clear answers below.
Our most commonly asked questions about power wheelchairs will guide you through everything you need to know before, during, and after your purchase.
Table of Contents
Buying
How do I choose the right power wheelchair for me?
Start with your intended use—indoor, outdoor, or both. Consider your weight, height, seat size, terrain type, and whether you need a folding or heavy-duty model. Our experts can help shortlist models that match your mobility, comfort, and travel needs.
What measurements do I need before I buy?
Measure hip width, seat depth, lower-leg length (seat-to-floor), user height/weight, and doorway widths. This ensures proper fit and safe maneuverability at home and outdoors.
Do you offer at-home trials?
We don't offer trials, but we provide product videos, in-depth specs, and live support to help you choose the right model.
Are folding power wheelchairs good for everyday use?
Yes—modern folding models are durable and practical for daily use. If used full-time, choose one with higher battery capacity, adjustable seating, and strong suspension for comfort.
What's the difference between front, mid, and rear-wheel drive?
Front-wheel drive offers tight turns and good traction outdoors. Mid-wheel drive provides the tightest turning radius for indoor use but costs more. Rear-wheel drive delivers stability at higher speeds and better outdoor performance.
Should I buy a standard or heavy-duty power wheelchair?
Choose heavy-duty if you weigh over 300 lbs or need extra durability for frequent outdoor use. Standard models work well for users under 300 lbs with typical daily activities.
Can I customize my power wheelchair after purchase?
Yes, most models accept accessories like cup holders, oxygen tank holders, and upgraded seating. However, major modifications may void warranty, so discuss options before ordering.
What's the difference between a power wheelchair and mobility scooter?
Power wheelchairs use joystick controls and offer better support for full-time users. Mobility scooters use tiller steering and work best for occasional use by people who can sit upright comfortably.
Do you sell refurbished or used power wheelchairs?
We focus on new models to ensure reliability and full warranty coverage. Used chairs may have hidden battery or motor issues that cost more long-term.
How long does it take to get used to a power wheelchair?
Most users feel comfortable within a few days of practice. Start in open areas, practice turning and stopping, then gradually navigate tighter spaces as confidence builds.
Cost & Payments
How much does a power wheelchair cost?
Prices range from $1,500 for basic models to over $15,000 for advanced units with specialized features. Mid-wheel drive systems typically cost more than front or rear-wheel drive options. Learn more about electric wheelchair costs.
What factors affect the price of a power wheelchair?
Key factors include drive system type, battery capacity, weight limit, seating options (recline/tilt), terrain capability, and brand reputation. Advanced features like standing capability or specialized controls increase costs significantly.
Do you offer financing options?
Yes, we provide flexible payment plans to make power wheelchairs more affordable. Contact our team to discuss monthly payment options that fit your budget.
Does Medicare cover power wheelchairs?
We don't work with Medicare or insurance directly. However, some customers use their benefits to reimburse purchases. You'll need a doctor's prescription and medical necessity documentation for potential coverage.
Can I use HSA or FSA funds to buy a power wheelchair?
Yes, power wheelchairs typically qualify for HSA/FSA purchases when deemed medically necessary. Check with your plan administrator and keep all documentation for reimbursement.
Are there additional costs after buying a power wheelchair?
Plan for replacement batteries every 1-2 years ($200-$600), annual maintenance ($100-$300), and potential repairs. Extended warranties can help manage unexpected costs.
Why are mid-wheel drive chairs more expensive?
Mid-wheel drive systems require more complex engineering for stability and precise control. The tighter turning radius and advanced suspension systems justify the higher price for indoor maneuverability.
Do prices include delivery and setup?
Basic delivery is included in most orders. White-glove delivery with setup and training is available for an additional fee in most areas.
Can I trade in my old wheelchair?
We don't offer formal trade-in programs, but contact us about your current chair. We may provide recommendations for selling or donating your existing equipment.
Are there seasonal sales or discounts?
We offer periodic promotions throughout the year. Sign up for our newsletter or follow our social media for announcements about special pricing events.
Shipping & Delivery
How long does shipping take?
Most in-stock models ship within 3-5 business days. Custom configurations or special orders may take 2-4 weeks depending on manufacturer availability.
What areas do you deliver to?
We ship nationwide within the continental United States. Alaska and Hawaii deliveries require special arrangements and additional shipping fees.
Is assembly required upon delivery?
Basic models arrive mostly assembled—you'll typically need to attach footrests, armrests, and charge the battery. More complex models may require professional setup.
Do you offer white-glove delivery service?
Yes, white-glove service includes indoor delivery, complete assembly, basic training, and packaging removal. This service is available in most metropolitan areas for an additional fee.
What if I'm not home during delivery?
Standard deliveries require signature confirmation. We'll coordinate delivery times and can arrange neighbor acceptance or delivery to a business address if needed.
How are power wheelchairs packaged for shipping?
Chairs are securely packaged in custom foam and cardboard to prevent damage. Batteries are typically disconnected and separately secured for safety during transport.
Can I track my order during shipping?
Yes, you'll receive tracking information once your order ships. You can monitor progress through our website or directly with the shipping carrier.
What happens if my wheelchair is damaged during shipping?
Inspect your delivery immediately and note any damage on the delivery receipt. Contact us within 48 hours to arrange replacement or repair of damaged items.
Do you ship to PO boxes?
No, power wheelchairs require freight delivery to physical addresses only. We cannot deliver to PO boxes due to size and weight restrictions.
Are there additional fees for rural deliveries?
Some remote locations may incur additional delivery fees. We'll inform you of any extra charges before processing your order.
Setup & Assembly
How difficult is it to assemble a power wheelchair?
Most models require minimal assembly—attaching footrests, armrests, and connecting the battery. Basic tools are included, and setup typically takes 30-60 minutes.
Do you provide assembly instructions?
Yes, every wheelchair includes detailed assembly instructions with diagrams. We also offer video tutorials and phone support to guide you through the process.
What tools do I need for assembly?
Basic models include all necessary tools. You may need a Phillips screwdriver and adjustable wrench for some models, but most assembly uses included hex keys and quick-release mechanisms.
Can I pay for professional assembly?
Yes, professional assembly is available through our white-glove delivery service. Technicians will complete setup, perform safety checks, and provide basic operation training.
How do I know if my wheelchair is properly assembled?
Check that all bolts are tight, wheels spin freely, brakes engage properly, and the joystick responds correctly. Test all adjustments before first use.
What should I do first after assembly?
Charge the battery fully (8-12 hours), adjust the seat and armrests for comfort, and practice basic controls in a safe, open area before regular use.
Are there common assembly mistakes to avoid?
Don't overtighten bolts, ensure battery connections are secure, and verify that safety features like anti-tip wheels are properly positioned. Follow torque specifications exactly.
How long does the initial battery charge take?
New batteries should charge for 12-14 hours initially, then 8-10 hours for regular charging. This conditioning helps maximize battery life and performance.
What if I can't complete the assembly myself?
Contact our support team for guidance, or arrange professional assembly. Don't attempt to use an improperly assembled wheelchair as it may be unsafe.
Do folding wheelchairs require special assembly steps?
Folding models have additional locking mechanisms and may require careful alignment of folding joints. Follow the specific sequence outlined in your model's instructions.
Battery & Charging
How long does a power wheelchair battery last?
Most batteries provide 8-15 miles of range per charge, depending on user weight, terrain, and driving habits. Battery life decreases in cold weather and on inclines.
How long do power wheelchair batteries last before replacement?
Quality batteries last 12-18 months with regular use. Proper charging habits and maintenance can extend life to 2+ years, while poor care may require replacement within 6-12 months.
How long does it take to charge a power wheelchair?
Lead-acid batteries take 8-14 hours for full charge, while lithium batteries charge in 2-6 hours. Always use the manufacturer's charger for optimal performance and safety.
Can I overcharge my power wheelchair battery?
Modern chargers automatically stop when batteries reach full charge, preventing overcharging. It's safe to leave the charger connected overnight or longer.
Why won't my power wheelchair charge?
Check that the charger is plugged in securely at both ends, try a different outlet, and inspect connections for corrosion. If problems persist, the battery or charger may need replacement.
Should I charge my wheelchair every night?
Yes, charge after each use regardless of how much you drove. This maintains battery health and ensures you're always ready for the next day's activities.
What happens if my battery dies while I'm out?
Most power wheelchairs have a manual freewheel mode that allows pushing, though this requires assistance. Always monitor battery levels and plan trips within your range.
Can I use my power wheelchair while it's charging?
No, never operate the wheelchair while connected to the charger. This can damage the charging system and create safety hazards.
How much does it cost to replace power wheelchair batteries?
Replacement batteries typically cost $200-$600 depending on type and capacity. Lithium batteries cost more initially but may last longer than lead-acid options.
What's the difference between lead-acid and lithium batteries?
Lithium batteries are lighter, charge faster, and may last longer, but cost significantly more. Lead-acid batteries are proven, affordable, and widely available for replacement.
Maintenance
How often does my power wheelchair need maintenance?
Perform basic checks weekly, deep cleaning monthly, and professional service annually. Regular maintenance prevents costly repairs and extends wheelchair life significantly.
What maintenance can I do myself?
Clean the frame and seat, check tire pressure, inspect for loose bolts, wipe down electrical connections, and keep the battery terminals clean. Always follow your owner's manual.
How do I clean my power wheelchair?
Use mild soap and damp cloth for the frame, avoiding electrical components. Clean upholstery with appropriate cleaners, and dry thoroughly to prevent corrosion or mold.
When should I get professional maintenance?
Schedule professional service annually or if you notice unusual noises, reduced performance, steering problems, or electrical issues. Don't attempt complex repairs yourself.
What are signs my wheelchair needs service?
Watch for reduced battery life, unusual sounds, steering drift, inconsistent speeds, or visible wear on tires and moving parts. Address issues promptly to prevent major problems.
How do I maintain the tires?
Check tire pressure monthly (if pneumatic), inspect for wear or damage, and ensure proper alignment. Replace worn tires promptly to maintain stability and control.
Should I cover my wheelchair when not in use?
Indoor storage doesn't require covers, but outdoor storage benefits from weather-resistant covers to protect electronics and upholstery from moisture and UV damage.
How do I store my wheelchair for extended periods?
Charge the battery fully, store in a dry location, disconnect the battery if storing over 30 days, and perform a full inspection before returning to service.
What maintenance records should I keep?
Document all service dates, repairs, part replacements, and battery changes. This helps with warranty claims and resale value, plus tracks maintenance patterns.
Can I perform warranty repairs myself?
DIY repairs typically void warranties. Contact the manufacturer or authorized service center for warranty work to maintain coverage and ensure proper repairs.
Repairs & Service
What's covered under warranty for repairs?
Most warranties cover manufacturing defects, motor failures, and electrical issues for 1-3 years. Wear items like batteries, tires, and upholstery typically have shorter coverage periods.
How do I find authorized repair services?
Contact the manufacturer for authorized service centers in your area. We can also recommend qualified technicians familiar with your specific wheelchair model.
What are the most common power wheelchair problems?
Battery issues, joystick malfunctions, motor problems, and tire wear are most common. Regular maintenance prevents many issues, while others require professional diagnosis and repair.
How much do typical repairs cost?
Minor repairs like joystick replacement cost $100-$300, while major motor or controller repairs can range $500-$1,500. Extended warranties help manage unexpected repair costs.
Can I get loaner equipment during repairs?
Some service centers offer loaner wheelchairs during extended repairs. Ask about availability when scheduling service, as demand may be high in some areas.
How long do repairs typically take?
Simple repairs may be completed same-day, while complex issues requiring parts can take 1-2 weeks. Emergency repairs for safety issues receive priority scheduling.
What should I do if my wheelchair stops working?
Check the battery charge and connections first, then consult your troubleshooting guide. If problems persist, contact technical support before attempting repairs.
Are repair parts readily available?
Common parts like batteries, joysticks, and tires are usually in stock. Specialized components may require ordering, potentially extending repair time.
Should I repair or replace an older wheelchair?
Consider replacement if repair costs exceed 50% of a new wheelchair's price, or if the chair is over 5 years old with multiple ongoing issues.
Do you offer emergency repair services?
We can connect you with service providers who offer emergency repairs for safety-critical issues. Response times vary by location and availability.
Parts & Accessories
What accessories are available for power wheelchairs?
Popular accessories include cup holders, oxygen tank holders, weather covers, upgraded seating, additional storage bags, and specialized controls for limited hand function.
Can I add accessories to any power wheelchair?
Most standard accessories fit multiple models, but specialized items may require specific mounting points. Check compatibility before purchasing to ensure proper fit.
Where can I buy replacement parts?
We stock common replacement parts, or you can order directly from manufacturers. Always use genuine parts to maintain warranty coverage and ensure proper function.
How often do I need to replace tires?
Tire life varies by usage, but expect replacement every 1-3 years for regular users. Inspect monthly for wear, and replace when tread is worn or sidewalls show damage.
What's the most commonly replaced part?
Batteries are replaced most frequently (every 1-2 years), followed by tires, joysticks, and armrest pads. Keep spare batteries if you rely heavily on your wheelchair.
Can I upgrade my wheelchair's features later?
Some upgrades like seating, controls, and accessories are possible, but major changes like drive systems typically aren't cost-effective. Consider future needs when purchasing.
Do aftermarket parts void my warranty?
Non-genuine parts may void warranty coverage for related components. Use manufacturer-approved parts and accessories to maintain full warranty protection.
How do I know which parts fit my wheelchair?
Check your owner's manual for part numbers, or contact us with your model and serial number. We can identify compatible parts and accessories for your specific chair.
Are there universal parts that fit multiple brands?
Some items like batteries, chargers, and basic accessories have universal compatibility, but most parts are brand or model-specific for proper fit and function.
What tools do I need for basic part replacement?
Most replacements require basic hand tools like screwdrivers, hex keys, and wrenches. Complex installations may need specialized tools or professional service.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Custom orders and special configurations may have different return terms.
Can I exchange my wheelchair for a different model?
Exchanges are possible within 30 days if the wheelchair is unused and in original condition. You'll pay the difference for upgrades or receive credit for downgrades.
What condition does my wheelchair need to be in for return?
Items must be unused, in original packaging, with all accessories and documentation included. Any signs of use, damage, or missing components may affect return eligibility.
Who pays for return shipping?
Return shipping costs depend on the reason for return. Defective items or our errors are covered, while customer preference returns require customer-paid shipping.
How long does the return process take?
Once we receive your returned item, refunds are processed within 5-7 business days. Credit card refunds may take additional time depending on your bank.
Can I return accessories separately?
Yes, unused accessories can be returned within 30 days. Keep original packaging and documentation for smooth processing.
What if my wheelchair arrives damaged?
Contact us immediately with photos of the damage. We'll arrange replacement or repair at no cost to you, including all shipping expenses.
Are there items that cannot be returned?
Custom-configured wheelchairs, personalized accessories, and items damaged by customer use typically cannot be returned. Check specific terms before ordering.
Can I cancel my order before it ships?
Yes, orders can be cancelled before shipping without penalty. Once shipped, standard return policies apply for any changes or cancellations.
What happens if I refuse delivery?
Refused deliveries are treated as returns and may incur restocking fees plus return shipping costs. Contact us before refusing delivery to discuss alternatives.
Warranty
What does the warranty cover?
Warranties typically cover manufacturing defects, motor failures, and electrical components for 1-3 years. Frame warranties may extend longer, while wear items have shorter coverage.
How long is the warranty period?
Warranty periods vary by component: frames (3-5 years), motors and electronics (1-3 years), batteries (6-12 months), and accessories (90 days to 1 year).
What's not covered under warranty?
Normal wear items, damage from misuse or accidents, modifications, use of non-genuine parts, and damage from improper maintenance are typically excluded from warranty coverage.
How do I make a warranty claim?
Contact us with your model, serial number, purchase date, and description of the problem. We'll guide you through the claim process and arrange authorized service if needed.
Do I need to register my wheelchair for warranty?
Registration isn't always required, but it helps expedite warranty claims and ensures you receive important safety notices. Keep your purchase receipt as proof of warranty start date.
Can I transfer warranty to a new owner?
Most warranties are transferable to subsequent owners within the warranty period. Contact the manufacturer with transfer documentation to update warranty records.
What happens if my wheelchair needs warranty repair?
Authorized service centers perform warranty repairs at no cost for covered issues. You may need to transport the wheelchair to the service center unless mobile service is available.
Does warranty cover shipping costs for repairs?
Warranty coverage for shipping varies by manufacturer and issue severity. Major defects typically include shipping, while minor issues may require customer-paid transport.
What if my warranty claim is denied?
Review the denial reason and provide additional documentation if applicable. You can appeal decisions or seek independent evaluation for complex warranty disputes.
How do I extend my warranty coverage?
Extended warranty plans are available at purchase or within the original warranty period. These plans cover additional years and may include enhanced benefits.
Extended Warranty
Should I buy an extended warranty?
Extended warranties provide peace of mind for expensive repairs after the standard warranty expires. Consider your usage level, repair costs, and budget when deciding.
What does extended warranty cover that standard warranty doesn't?
Extended warranties typically cover the same components as standard warranties but for additional years. Some plans may include enhanced benefits like loaner equipment or expedited service.
How much does extended warranty cost?
Extended warranty costs vary by wheelchair value and coverage length, typically ranging from $300-$1,500. Compare costs against potential repair expenses to determine value.
When should I purchase extended warranty?
Purchase extended warranty at the time of wheelchair purchase or before your standard warranty expires. Waiting until after warranty expiration typically isn't possible.
Can I cancel my extended warranty?
Most extended warranties can be cancelled within a specified period for partial refund. Review cancellation terms before purchasing to understand your options.
Does extended warranty cover batteries?
Battery coverage varies by plan. Some extended warranties include batteries, while others treat them as wear items with separate coverage terms.
What's the difference between manufacturer and third-party extended warranties?
Manufacturer warranties typically offer better coverage and service network access, while third-party plans may cost less but have more restrictions or limitations.
How do I use my extended warranty?
Contact the warranty provider when issues arise. They'll verify coverage, authorize repairs, and direct you to approved service centers for covered work.
Are there deductibles with extended warranties?
Some extended warranty plans include deductibles for each claim, while others offer zero-deductible coverage. Higher deductibles typically mean lower premium costs.
What happens if the warranty company goes out of business?
Choose reputable warranty providers with strong financial backing. Some states have protection funds for warranty claims, but coverage varies by location.
Safety & Use
What safety features should I look for?
Essential safety features include anti-tip wheels, automatic braking, speed control, battery level indicators, and emergency stop functions. Advanced models may include additional safety systems.
What's the maximum weight limit for power wheelchairs?
Standard wheelchairs support up to 300 lbs, while heavy-duty models accommodate up to 500 lbs. Exceeding weight limits affects performance, safety, and warranty coverage.
Can I use my power wheelchair in the rain?
Most power wheelchairs have basic weather resistance but aren't waterproof. Avoid heavy rain, standing water, and wet conditions to prevent electrical damage.
How fast do power wheelchairs go?
Most models have maximum speeds of 4-6 mph, with adjustable speed settings for different environments. Indoor speeds are typically limited for safety in tight spaces.
Are power wheelchairs safe on slopes?
Power wheelchairs can handle moderate slopes within manufacturer specifications (typically 6-10 degrees). Avoid steep inclines, wet surfaces, and always approach slopes straight-on.
What should I do if my wheelchair tips over?
Don't attempt to right the wheelchair yourself. Call for assistance and check for injuries before moving. Anti-tip wheels help prevent tipping in normal use.
Can children use power wheelchairs?
Power wheelchairs are available for children with appropriate safety features and parental controls. Age and cognitive ability determine suitability for independent operation.
How do I safely transfer in and out of my wheelchair?
Use proper transfer techniques, engage brakes, remove armrests if possible, and consider transfer boards for easier movement. Seek training from occupational therapists if needed.
What should I avoid while using my power wheelchair?
Avoid water, steep slopes, soft surfaces like sand or gravel, extreme temperatures, and carrying loads that exceed weight limits or affect balance.
Are there driving rules for power wheelchairs?
Follow pedestrian rules, yield to foot traffic, use designated accessible paths, and respect speed limits in buildings. Some areas may have specific regulations for mobility devices.
Travel & Transport
Can I take my power wheelchair on an airplane?
Yes, airlines must accommodate power wheelchairs as assistive devices. Batteries may need special handling, and you should notify airlines in advance about your equipment.
How do I transport my power wheelchair in a car?
Folding models may fit in large vehicles, while others require wheelchair lifts or carrier systems. Consider vehicle modifications or accessible transportation services for regular travel.
Do I need special documentation for air travel?
Airlines may request battery specifications and wheelchair dimensions. Carry documentation about your chair's weight, battery type, and any special handling requirements.
Can I use my wheelchair on cruise ships?
Most cruise ships accommodate power wheelchairs with accessible cabins and common areas. Contact the cruise line in advance to ensure proper accommodations and charging access.
What's the best power wheelchair for frequent travel?
Lightweight, folding models with airline-approved batteries work best for frequent travelers. Consider models that disassemble into manageable pieces for easier transport.
How do I protect my wheelchair during travel?
Use protective covers, remove loose accessories, take photos before checking, and carry essential tools for reassembly. Consider travel insurance for expensive equipment.
Can I rent a power wheelchair at my destination?
Many destinations offer wheelchair rentals through medical equipment companies or hotels. Research availability and reserve in advance for popular travel periods.
What if my wheelchair is damaged during air travel?
Report damage immediately to airline personnel and file a claim. Take photos and keep all documentation. Airlines are responsible for repairing or replacing damaged assistive devices.
Are there travel-specific accessories I should consider?
Travel accessories include protective covers, portable chargers, tool kits, spare parts, and documentation holders. Pack essentials in carry-on luggage when possible.
How do I charge my wheelchair in different countries?
Check voltage compatibility and bring appropriate adapters. Some chargers work with 110-240V, while others may need voltage converters for international use.
Support & Technical
What technical support do you provide?
We offer phone and email support for setup, troubleshooting, and general questions. Our team can guide you through common issues and connect you with service providers when needed.
Do you provide training on how to use my wheelchair?
Basic operation training is included with white-glove delivery service. We also provide instructional videos and can recommend occupational therapists for comprehensive training.
What if I need help after business hours?
Our website has troubleshooting guides and video resources available 24/7. For urgent safety issues, contact emergency services or your local medical equipment provider.
Can you help me with insurance paperwork?
While we don't process insurance claims directly, we can provide documentation and receipts needed for reimbursement. Consult your insurance provider for specific requirements.
Do you offer remote technical support?
We provide phone and video support for troubleshooting and guidance. For hands-on repairs, we'll connect you with local authorized service technicians.
How do I update my wheelchair's software?
Some advanced wheelchairs have updatable software. Contact technical support or your service center for information about available updates and installation procedures.
What information should I have ready when calling support?
Have your model number, serial number, purchase date, and a clear description of the issue. Photos or videos of problems can help technicians diagnose issues more quickly.
Do you provide multilingual support?
Our primary support is in English, but we can arrange translation services for complex technical issues. Check our website for resources in other languages.
Can I get replacement manuals or documentation?
Yes, we can provide replacement owner's manuals, warranty information, and technical documentation. Digital copies are often available for immediate download.
How do I leave feedback about my experience?
We welcome feedback through our website, email, or phone. Your input helps us improve our products and services for all customers. Check our privacy policy for information about how we handle your feedback.
Still have questions?
Call us at 1-800-711-1940 and we will do our best to help you answer any questions you may. You may also use our live chat 24/7.