Refund Policy

30-Day Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be clean, put back in the original packaging and in the same condition that you have received it. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

We want you to be fully satisfied with every item that you purchase from BestPowerWheelchair.com

Overview

If you are not satisfied with a product that you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling and restocking fees that apply.

Restoring Fees

Returnable products require a restocking fee and this will be determined as below. 

  • Power wheelchairs: 10% restocking fee
  • All other items: 10% restocking fee

The product must be returned in new condition, in original boxes, and with all paperwork, parts and accessories in order to satisfy our return policy.

Return Rules And Restrictions

  • Items must be returned within 30 days of delivery.

  • You must include the original packing slip or your sales receipt. Be certain to save copies for your records.

  • Your returned item must be clean, in original boxes, and with all paperwork, parts and accessories.

  • Damaged, unsanitary or missing any components, including packaging, toolkit, user manual, etc... items that need to be replaced will be deducted from your refund.
  • Shipping and handling costs and other additional charges are non-refundable.

  • We will not accept CODs or third party billing for returned merchandise.

  • You can expect a refund in the same form of payment originally used for purchase within 3-5 days of our receiving and inspecting your returned product.


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Weight Capacity

400 lbs weight capacity on a lightweight power wheelchair

Compact

Perfect for travel and portbale for easy transport

Turning Radius

31” turning radius can be used for indoors and outdoors

Speed

Reaches top speeds of up to 3.7 mph