Refund Policy
15-Day Return Policy
We want you to be fully satisfied with every item that you purchase from BestPowerWheelchair.com.
If you are not satisfied with a product that you have purchased, you may return it within 15 days of delivery for a refund of the purchase price.
To be eligible for a return, your item must be unused and in the same condition that you have received it. The item must also be in the original packaging.Â
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.Â
Our goal is to provide customers with timely service in the event a return is necessary.Â
- Returns must be approved by Best Power Wheelchair and must be labeled and shipped to the address specified by Best Power Wheelchair.
- Returns of non-defective merchandise must be returned unused in the original packaging, within 15 days of purchase.
- Defective merchandise will be repaired or replaced at manufacturers' discretion.Â
- The product must be returned no more than 10 days after a Return Authorization Number is issued.
- Cancellations, after the order has shipped, are subject to all fees.
Overview
If you are not satisfied with a product that you have purchased, you may return it within 15 days of delivery for a refund of the purchase price, minus the shipping, handling and restocking fees that apply.
Return Rules And Restrictions
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Items must be returned within 15 days of delivery.
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You must include the original packing slip or your sales receipt. Be certain to save copies for your records.
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Your returned item must be in new condition, in original boxes, and with all paperwork, parts, and accessories.
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Shipping and handling costs and other additional charges are non-refundable.
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We will not accept CODs or third-party billing for returned merchandise.
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You can expect a refund in the same form of payment originally used for the purchase after the manufacturer inspection of your returned product.
- The customer is responsible for all return shipping fees, including those to the seller and returning to the warehouse.
Restocking Fees
Returnable products require a restocking fee and this will be determined as below.Â
- Power wheelchairs:Â 20% restocking fee
- Mobility scooters: 20% restocking fee
- All other items:Â 20% restocking fee
The product must be returned in new condition, in original boxes, and with all paperwork, parts, and accessories in order to satisfy our return policy.