Refund Policy

15-Day Return Policy

We want you to be fully satisfied with every item that you purchase from BestPowerWheelchair.com.

If you are not satisfied with a product that you have purchased, you may return it within 15 days of delivery for a refund of the purchase price.

To be eligible for a return, your item must be unused and in the same condition that you have received it. The item must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

Our goal is to provide customers with timely service in the event a return is necessary. 

  • Returns must be approved by Best Power Wheelchair and must be labeled and shipped to the address specified by Best Power Wheelchair.
  • Returns of non-defective merchandise must be returned unused in the original packaging, within 15 days of purchase.
  • Defective merchandise will be repaired or replaced at manufacturers' discretion. 
  • The product must be returned no more than 10 days after a Return Authorization Number is issued.
  • Cancellations, after the order has shipped, are subject to all fees.

Overview

If you are not satisfied with a product that you have purchased, you may return it within 15 days of delivery for a refund of the purchase price, minus the shipping, handling and restocking fees that apply.

Return Rules And Restrictions

  • Items must be returned within 15 days of delivery.

  • You must include the original packing slip or your sales receipt. Be certain to save copies for your records.

  • Your returned item must be in new condition, in original boxes, and with all paperwork, parts, and accessories.

  • Shipping and handling costs and other additional charges are non-refundable.

  • We will not accept CODs or third-party billing for returned merchandise.

  • You can expect a refund in the same form of payment originally used for the purchase after the manufacturer inspection of your returned product.

  • The customer is responsible for all return shipping fees, including those to the seller and returning to the warehouse.

Restocking Fees

Returnable products require a restocking fee and this will be determined as below. 

  • Power wheelchairs: 20% restocking fee
  • Mobility scooters: 20% restocking fee
  • All other items: 20% restocking fee

The product must be returned in new condition, in original boxes, and with all paperwork, parts, and accessories in order to satisfy our return policy.